| 1. After service range: No matter the project is big or small, all projects which are engineered by our KLC, it would belong to our service range.
2. After service content:
1) According to the different requirement for the clean room, we would give a standard checking and maintenance:
|
Clean rank |
Clean grade |
Humidity/
Temperature |
Time of self-clean |
Air velocity |
Pressure |
|
100 |
Per 3 months |
Per 3 months |
Per 3 months |
Per 3 months |
Per 3 months |
|
1000 |
Per 3 months |
Per 3 months |
Per 3 months |
Per 3 months |
Per 3 months |
|
10000 |
Per 6 months |
Per 6 months |
Per 6 months |
Per 6 months |
Per 6 months |
|
100000 |
Per 6 months |
Per 6 months |
Per 6 months |
Per 6 months |
Per 6 months |
2) The standard checking and maintenance for the equipments in the clean room:
|
Production Name |
Maintenance Time |
Production Name |
Maintenance Time |
|
Air conditioner |
Per 6 months |
FFU |
Per 3 months |
|
Purifying A/C |
Per 6 months |
Air shower |
Per 6 months |
|
A/C water system |
Per 6 months |
Air damper |
Per 6 months |
|
A/C air system |
Per 6 months |
|
|
3) During maintenance period, if every parameter could reach the requirement, we would give the test report. If could not reach the requirement, we also would give the customer some suggestions to change its environment.
4) Test and check the clean rank, humidity and temperature in a standard period. If reach the requirement, we would supply the test report.
5) For the calling from customer, we would reach the place at the standard time (Guangzhou, Shanghai reach in 24 hours; Others reach in 48 hours).
6) Assist the customer to make the rules for the clean room.
The requirement for the member in after services system:
i. All members in after service system need to take on the same KLC cloth to supply the service at conventional time.
ii. Please pay attention to the attitude. During the service time, the member should be geniality and can not argue with the customer.
iii. After solving the problem, the customer need to have a signature and advice on the after service receipt paper.
iv. In 3 days after checking at customer’s clean room, the member should arrange the special colleague to give a call to the customer in order to confirm that the problem had been solved.
The charge for the after service:
1) In guarantee period, the air filter and other easy broken fittings do not belong to our free service range, the customer need to pay for it. We could need charge in case that the equipment is broken by the customer.
2) After guarantee period, if the customers still want us to service for them, we would give them the best preferential price.
Contact us:
East of China:
Contact person: Mr. Lin; Ms. Sun
Tel: 86 21 69228227
Email: sh-help@gdklc.com
South of China:
Contact person: Ms. Lu
Tel: 86 20 84631337
Email: gd-help@gdklc.com |
