After service range:

1. All air filters bought from us, the date of customer’s confirmation, our company would create an individual file to record with the aim to supply the after service termly.

2. After service---standard regular checking. According to your detail, in order to know the efficiency of our filter, we would have telephone checking for five times per year. If there is a need, we would give some suggestions on maintaining and communicate with equipment’s operator.

3. For the end-user who bought in big quantity, we would supply the service to test the efficiency of their clean room and give the test report.

The after service maintenance terms:

When the customer checks and accepts the air filter but have the following situations, we would reproduce the air filter as free in the shortest time:

1)     The air filter is broken during transporting.

2)     The efficiency or the pressure is not available at rating air volume.

3)     The production does not match with the contract because of our incaution.

The requirement for the member in after services system:

1        All members in after service system need to take on the same KLC cloth to supply the service at conventional time.

2        Please pay attention to the attitude. During the service time, the member should be geniality and can not argue with the customer.

3        After solving the problem, the customer need to have a signature and advice on the after service receipt paper.

4        In 3 days after checking at customer’s clean room, the member should arrange the special colleague to give a call to the customer in order to confirm that the problem had been solved.

Reminder:

Maintenance:

1)     According to the clean rate of environment, usually change pre-filter per 1-6 months and HEPA filter per 6-12 months.

2)     Usually, supervisor should check the clean rate of clean zone by the particle counter per 2 months. If the result is no coincidence with the required rate, please check it. (Leak or the HEPA filter is null). If the HEPA filter is not working, please change a new one.

1)     Please cut off the power supply when you change the pre-filter or HEPA filter.

2)     Attention to changing the HEPA filter:

a)       Please ensure the filter paper with intactness when you change the HEPA filter. Don’t touch the filter paper.

b)       Please check the HEPA filter in a bright place before you change it. If the filter paper with any leak, please don’t use it.

c)       When you change the HEPA filter, please open the lid firstly, and then take the press stick off. Finally, take the null filter out, and change the new one. (Please the arrow of HEPA filter should be coincidence with air flow arrow.) Meantime, you will set back the lid up before ensuring the frame was airproofed.

Free service hotline: 400-7797-988

Tel: 86 20 61917926

Fax: 86 20 61917927

E-mail: gd-help@gdklc.com

Contact: After service department